BESSALOVPrivacy Policy
1. Introduction
Bessalov Co., Ltd. respects the privacy of visitors, customers, prospective travellers, accommodation guests and business partners who use the BESSALOV African Tours website.
This Privacy Policy explains how personal information is collected, used, stored, disclosed and protected when you visit our website, submit an inquiry, request a travel quotation, communicate with us or use our Japan accommodation services.
2. Who is responsible for your information?
Bessalov Co., Ltd., Japan, operates this website and handles its Japanese administrative, promotional and agency-related activities.
For African tour arrangements, personal information relevant to the delivery of a tour may be shared with the identified Ugandan licensed tourism operator or other relevant suppliers. That operator is responsible for personal information it processes for its own tour operations.
For Japan accommodation bookings, Bessalov Co., Ltd. processes information necessary to administer the accommodation service, subject to applicable Japanese law.
The responsible entity may differ depending on the service you request. We will identify the relevant contracting or service provider in the applicable booking information.
3. Personal information we collect
Depending on your interaction with us, we may collect:
- Full name and contact details.
- Email address and telephone number.
- Nationality and country of residence.
- Travel dates, destinations and itinerary preferences.
- Number of travellers and accommodation requirements.
- Booking, payment and transaction information.
- Passport or identity information where genuinely necessary for a requested travel service.
- Accommodation guest information.
- Communications, feedback and customer support records.
- Website usage, device and cookie information.
Please do not send sensitive personal information unless it is specifically requested and necessary for the service.
4. Why we use your information
We may use personal information to:
- Respond to inquiries and quotation requests.
- Coordinate travel arrangements with the relevant service provider.
- Process and administer accommodation reservations.
- Communicate booking confirmations and changes.
- Process payments through authorised payment providers.
- Provide customer support.
- Meet legal, accounting and regulatory obligations.
- Maintain website security and improve our services.
- Send promotional communications where legally permitted and, where required, with your consent.
5. Sharing personal information
Information may be shared only where necessary with:
- The relevant Ugandan tour operator.
- Hotels, accommodation providers and local travel suppliers.
- Transport and activity providers.
- Payment service providers.
- Website hosting, email and IT service providers.
- Professional advisers, regulators and public authorities where legally required.
We do not sell personal information to third parties.
6. International transfers
Some information may be transferred between Japan, Uganda and other countries where relevant service providers operate.
Where personal information is transferred internationally, we will take steps required by applicable law to protect it and explain relevant disclosures where required.
7. Data retention and security
We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, contractual and dispute-resolution requirements.
We use appropriate administrative, technical and organisational measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
8. Your privacy rights
Depending on applicable law, you may request access to, correction of, deletion of or restrictions on the processing of your personal information.
You may also withdraw consent where processing is based on consent, subject to legal and contractual limitations.
9. Cookies and website analytics
Our website may use essential cookies and, where enabled, analytics, functional or marketing technologies. Please refer to our separate Cookie Policy.
10. Children's information
Our website is not intended to collect children's personal information unnecessarily. Where a service involves a minor, information should be provided by a parent or legal guardian where required.
11. Legal framework
This policy is intended to address applicable privacy obligations, including Japan's Act on the Protection of Personal Information and, where applicable, Uganda's Data Protection and Privacy Act, 2019 and its Regulations.
12. Contact us
For privacy questions or requests:
Bessalov Co., Ltd.2-11-13 Misono, Itabashi-ku, Tokyo, JapanEmail: inquiry@bessalov.comTelephone: +81 (0) 50-6864-0006