Frequently asked questions

Every journey is tailored: dates, lodges, group size and permits all change the cost. A planner talks it through with you and sends a written quotation for your exact trip, free of charge.

Request a call back or use the trip planner. You receive a written quotation; when you accept it, you pay a deposit through a secure payment link and we confirm your reservations.

Yes. Every journey on the site is a starting point. We adjust the length, pace, lodges and activities to suit you.

Planning a trip to Europe from Africa includes a careful review of your documents and travel history. The fee covers this time with a planner. You pay it when you book your slot in our calendar, and the booking is confirmed once the payment goes through.

Card payment through a secure hosted checkout, and bank transfer. We never ask for card details by email, phone or on a form.

A deposit when you accept the quotation, and the balance before departure. The exact amounts and dates are written in your quotation.

We provide document checklists, booking confirmations and guidance. Only the embassy decides on approval, and embassy fees are separate.

We strongly recommend it, and it is required for gorilla trekking and many visa applications. We can arrange cover through licensed partners.

Permits are limited each day. Ask four to six months ahead for June to September and December to February. We only confirm your trek once the permit is issued.

Treks take two to six hours on steep, muddy trails. A reasonable level of fitness is enough, and porters can carry your bag. The minimum age is 15.