Booking Terms and Refunds

1. Introduction

These Booking Terms explain the general booking, payment, cancellation and refund procedures for services introduced or coordinated through BESSALOV.

Different terms apply to African tours and Japan accommodation. Your quotation, booking confirmation and service agreement will identify the responsible service provider.

2. African tour bookings

2.1 Role of Bessalov Co., Ltd.

Bessalov Co., Ltd. acts as an agent or representative for African tour inquiries and coordination, within the scope permitted by applicable law.

The actual African tours are organised and delivered by the identified Ugandan licensed tourism operator or other contracted local service providers.

The booking documentation must identify the tour operator, contracting party, applicable licence details and payment recipient.

2.2 Booking procedure

The usual process is:

• Submit a tour inquiry.
• Receive a proposed itinerary and quotation.
• Review the itinerary, inclusions, exclusions and conditions.
• Confirm acceptance of the quotation.
• Pay the required deposit to the disclosed payment recipient.
• Receive booking confirmation.
• Pay the outstanding balance by the agreed deadline.
• Receive final travel instructions.

2.3 Payment terms

Unless the individual quotation states otherwise:

• Initial deposit: 30% of the agreed tour price.
• Remaining balance: 70% before departure, by the deadline stated in the booking confirmation.
• Accepted methods may include bank transfer, credit or debit card and PayPal, where available.

The quotation must state the currency, payment recipient, applicable charges and any third-party payment fees.

A deposit is not automatically non-refundable. Refund eligibility is determined by the applicable booking agreement, cancellation circumstances, supplier commitments and mandatory law.

2.4 Customer cancellations

If you wish to cancel an African tour, notify the contracting tour operator and the BESSALOV contact handling your booking in writing.

The refund assessment will consider:

• The date the cancellation request is received.
• The cancellation terms accepted at booking.
• Payments already made to suppliers.
• Supplier cancellation charges.
• Services already provided.
• Any recoverable amounts.
• Applicable consumer protection laws.

A written refund calculation will be provided where a refund is due.

2.5 Visa refusal or travel-document delays

Customers are responsible for obtaining required passports, visas, permits and travel documents unless a separate written service agreement states otherwise.

If a visa is refused or delayed, the customer should notify the relevant booking provider promptly.

Refunds will be assessed under the agreed cancellation terms, supplier conditions and applicable law. Visa refusal does not automatically guarantee a full refund.

2.6 Cancellation by the tour operator

If the responsible tour operator cancels a confirmed tour, the customer will be informed of the available options, which may include a replacement itinerary, alternative dates or a refund in accordance with the applicable booking agreement and law.

2.7 Changes and force majeure

Travel arrangements may be affected by severe weather, natural disasters, public health events, security situations, transport disruption, government restrictions or other circumstances beyond reasonable control.

The responsible provider will communicate material changes and available alternatives in accordance with the booking agreement and applicable law.

3. Japan accommodation bookings

Japan accommodation is a separate hospitality service operated by Bessalov Co., Ltd.

Each property listing or booking confirmation must state:

• Property identity and location.
• Check-in and check-out dates.
• Number of guests.
• Accommodation price and additional charges.
• Payment deadline and method.
• House rules.
• Cancellation deadline and applicable charges.
• Refund procedure.

The cancellation policy displayed at the time of booking forms part of the accommodation agreement.

Customers should contact the accommodation team promptly if they need to amend or cancel a reservation.

Refunds will be assessed according to the disclosed accommodation cancellation policy and mandatory Japanese law.

4. Payment security

Payments must be made using the payment instructions supplied by the responsible contracting party.

Customers should not transfer money to an unrelated person or account. Any change to payment instructions should be independently verified with the official contact details.

5. Refund requests

All refund requests should include:

• Customer's full name.
• Booking reference.
• Service or property booked.
• Payment date and amount.
• Reason for cancellation or refund.
• Relevant supporting documents.

Refunds will be processed through the original payment method where reasonably possible, subject to payment-provider procedures and applicable law.

Where a refund is approved, we aim to provide an estimated processing timeframe in writing. Any stated processing target does not override mandatory legal deadlines.

6. Complaints and assistance

For African tour bookings, contact the responsible tour operator and the BESSALOV booking representative.

For Japan accommodation, contact the Japanese accommodation team.

Email: inquiry@bessalov.comTelephone: +81 (0) 50-6864-0006

7. Important notice

The exact contractual terms supplied with your quotation and booking confirmation take priority for the specific service, subject always to mandatory applicable law.

Customers should read the relevant booking documents before making payment.